You Have 30 Days to Return Any Item
That's the most important thing to know. If your purchase isn't right for any reason, you're covered for a full 30 days from the date of delivery โ either a refund or an exchange.
Damaged, Faulty or Wrong Items
If something arrives broken, defective or not what you ordered, please contact us within 48 hours of delivery and include photos. We'll arrange a free replacement or issue a full refund with no return shipping cost to you.
Starting a Return
Follow these three steps and we'll take care of the rest:
- Step 1: Email Support@AXOCOM.shop with your order number and a brief reason for the return.
- Step 2: We'll reply with the return address and full instructions.
- Step 3: Pack the item securely and send it back using the details we provide.
What We Can Accept
- Items must be unused, in their original condition and original packaging.
- Your order number or proof of purchase must be included.
- The following cannot be returned: gift cards, personalised items and anything marked "final sale."
How Refunds Work
After we receive and inspect your return, we'll send you a confirmation email. Approved refunds are processed back to your original payment method within 5โ10 business days. Allow a few additional days for your bank to reflect the amount.
Exchanges
We offer free exchanges for a different size or color, subject to availability.
Who Pays for Return Shipping
If the return is the result of our error โ damaged, faulty or incorrect item โ we cover the return shipping cost entirely. For all other returns, the customer is responsible for return shipping costs.
Questions?
Email Support@AXOCOM.shop and we'll get back to you within 24โ48 hours.