Shipping policy
Last updated: November 2026
Fulfillment Origin and Coverage
All orders are dispatched from our fulfillment center located in South Windsor, Connecticut, United States. We provide shipping services throughout the United States as well as to more than 230 countries and territories across the globe.
Order Processing and Dispatch Timeline
Orders are processed within 1โ3 business days of being placed. All estimated delivery windows referenced below commence from the date of shipment, not the date of purchase. Shipping method selection is available at the time of checkout.
Domestic Shipping Options (United States)
| Shipping option | Delivery time | Cost |
|---|---|---|
| Express | 1โ2 business days | $15.00 |
| Standard | 3โ5 business days | $8.00 โ FREE on orders of $70.00 and up |
| Standard (free) | 5โ8 business days | FREE |
- Express โ Priority delivery completed within 1โ2 business days at a flat rate of $15.00.
- Standard (3โ5 days) โ Available for $8.00, or at no charge when the order total reaches $70.00 or more.
- Standard (5โ8 days) โ Provided free of charge with no minimum order requirement.
International Shipping Options
| Destination | Shipping option | Delivery time | Cost |
|---|---|---|---|
| Rest of the world (230+ countries) | Standard | 5โ8 business days | FREE |
Delivery timeframes for international orders are estimates only. Customs processing procedures within the destination country may extend these timeframes by several additional days.
Import Duties and Customs Fees
Orders shipped internationally may be subject to import duties, taxes, or other fees levied by the customs authority of the destination country. Such charges are the sole responsibility of the recipient and are not reflected in our product prices or shipping costs.
Shipment Tracking
A tracking number and corresponding link will be sent to you by email at the time your order is dispatched. Please note that tracking information may take up to 48 hours to become active within the carrier's system.
Business Day Definition and Holiday Delays
Business days are defined as Monday through Friday, excluding recognized U.S. public holidays. Orders submitted on weekends or public holidays will enter processing on the following business day. During periods of elevated order volume, minor delays may occur.
Shipping Address Accuracy
It is the customer's responsibility to ensure that the shipping address entered at checkout is correct and complete. Should an error be identified, please contact us immediately, as address amendments can only be accommodated prior to the order being dispatched.
Lost or Damaged Shipments
In the event that a parcel is lost in transit or arrives in a damaged condition, please contact us within 48 hours of the delivery date. Where damage has occurred, photographic evidence should be included. Upon review, we will arrange either a replacement or a full refund.
Delivery enquiries may be directed to Support@AXOCOM.shop. Our team responds within 24โ48 hours.